AS America, Inc., d/b/a American Standard Brands ("American Standard") respects
individual privacy and values the confidence of its customers, employees,
vendors, consumers, business partners and others. American Standard strives to
collect, use and disclose Personal information in a manner consistent with the
laws of the countries in which it does business, and has a tradition of
upholding the highest ethical standards in its business practices. American
Standard abides by the Safe Harbor Principles developed by the U.S. Department
of Commerce and the European Commission and the Frequently Asked Questions
(FAQs) issued by the Department of Commerce on July 21, 2000. This Safe Harbor
Standard follows with respect to transfers of Personal information anywhere in
the world, including transfers from the European Economic Area (EEA) (which
includes the twenty-five member states of the European Union (EU) plus Iceland,
Liechtenstein and Norway to the United States.
The United States Department of Commerce and the European Commission have agreed
on a set of data protection principles and frequently asked questions (the "Safe
Harbor Principles") to enable US companies to satisfy the requirement under
European Union law that adequate protection be given to Personal information
transferred from the EU to the United States. The EEA also has recognized the US
Safe Harbor as providing adequate data protection (OJ L 45, 15.2.2001, p.47).
Consistent with its commitment to protect Personal privacy, American Standard
adheres to the Safe Harbor Principles.
American Standard's Legal Team is responsible for the company's compliance and
enforcement of this policy and data security issues. The Legal Team is available
to any of its valued employees, customers, vendors, business partners or others
who may have questions concerning this Policy or data security practices.
Relevant contact information is provided herein.
The practices described in this Policy are current Personal data protection
policies. American Standard reserves the right to modify or amend this Policy at
any time consistent with the requirements of the Safe Harbor Principles.
Appropriate public notice will be given concerning such amendments.
This Policy applies to all Personal information received by American Standard in
any format including electronic, paper or verbal. American Standard collects and
processes Personal information concerning current and former employees and their
respective family members, as well as applicants for employment through its
Internet websites, its intranet site, electronic mail, mobile application and
manually. American Standard is the sole owner of information it collects from
current and former employees, applicants for employment, customers, vendors and
others. American Standard will not sell or share this information with third
global basis, American Standard will, and will cause its affiliates to,
establish and maintain business procedures that are consistent with this Policy.
Personal information collected by American Standard from employees and
applicants for employment is maintained at its corporate offices in Piscataway,
New Jersey in the United States as well as the local office of the employee or
applicant. American Standard collects Personal information for, among other
things, legitimate human resource business reasons such as payroll
administration; filling employment positions; administration and operations of
its benefit programs; meeting governmental reporting requirements; security,
health and safety management; performance management; company network access;
and authentication. American Standard does not request or gather information
regarding political opinions, religion, philosophy or sexual preference. To the
extent American Standard maintains information on an individual's medical health
or ethnicity (as legally required), American Standard will protect, secure and
use that information in a manner consistent with this Policy and any applicable
Personal information collected by American Standard from prospective customers,
consumers, vendors, business partners and others may be maintained at its
corporate offices in Piscataway, New Jersey or at other American Standard
facilities. American Standard collects Personal information for, among other
things, legitimate business reasons such as customer service; product, warranty
and claims administration; meeting governmental reporting and records
requirements; maintenance of accurate accounts payable and receivable records;
internal marketing research; safety and performance management; financial and
sales data; and contact information. All Personal information collected by
American Standard will be used for legitimate business purposes consistent with
For purposes of this Policy, the following definitions shall apply:
- "Agent" means any third party that uses Personal information provided by
American Standard to perform tasks on behalf of or at the instruction of
- "American Standard" means AS America, Inc., d/b/a American Standard Brands,
its predecessors, successors, subsidiaries, affiliates, officers, directors,
divisions and business groups.
- "Personal information" means any information or set of information that
identifies or could be used by or on behalf of American Standard to identify an
individual. Personal information does not include information that is encoded or
anonymized, or publicly available information that has not been combined with
non-public Personal information.
- "Sensitive Personal information" means Personal information that reveals race,
ethnic origin, trade union membership, or that concerns health. In addition,
American Standard will treat as sensitive Personal information any information
received from a third party where that third party treats and identifies the
information as sensitive.
V. PRIVACY PRINCIPLES
The privacy principles in this Policy are based
on the seven Safe Harbor Principles.
Where American Standard collects Personal information directly from individuals,
it will inform them about the purposes for which it collects and uses Personal
information about them, the types of non-agent third parties to which American
Standard discloses that information, and the choices and means, if any, American
Standard offers individuals for limiting the use and disclosure of their
Personal information. Notice will be provided in clear and conspicuous language
when individuals are first asked to provide Personal information to American
Standard, or as soon as practicable thereafter, and in any event before American
Standard uses the information for a purpose other than that for which it was
originally collected. American Standard may disclose Personal information if
required to do so by law or to protect and defend the rights or property of
American Standard will offer individuals the opportunity to choose (opt-out)
whether their Personal information is (a) to be disclosed to a non-agent third
party, or (b) to be used for a purpose other than the purpose for which it was
originally collected or subsequently authorized by the individual.
For sensitive Personal information, American Standard will give individuals the
opportunity to affirmatively and explicitly (opt-in) consent to the disclosure
of the information to a non-agent third party or the use of the information for
a purpose other than the purpose for which it was originally collected or
subsequently authorized by the individual.
American Standard will provide individuals with reasonable mechanisms to
exercise their choices should requisite circumstances arise.
(3) DATA INTEGRITY:
American Standard will use Personal information only in ways that are compatible
with the purposes for which it was collected or subsequently authorized by the
individual. American Standard will take reasonable steps to ensure that Personal
information is relevant to its intended use, accurate, complete and current.
(4) TRANSFERS TO AGENTS:
American Standard will obtain assurances from its
Agents that they will safeguard Personal information consistently with this
Policy. Examples of appropriate assurances that may be provided by Agents
include: a contract obligating the Agent to provide at least the same level of
protection as is required by the relevant Safe Harbor Principles, being subject
to EU Directive 95/46/EC (the EU Data Protection Directive), Safe Harbor
certification by the Agent, or being subject to another European Commission
adequacy finding (e.g., companies located in Switzerland). Where American
Standard has knowledge that an Agent is using or disclosing Personal information
in a manner contrary to this Policy, American Standard will take reasonable
steps to prevent or stop the use or disclosure. American Standard holds it
Agents accountable for maintaining the trust our employees and customers place
in the company.
(5) ACCESS AND CORRECTION:
Upon request, American Standard will grant
individuals reasonable access to Personal information that it holds about them.
In addition, American Standard will take reasonable steps to permit individuals
to correct, amend or delete information that is demonstrated to be inaccurate or
incomplete. Any employees that desire to review or update their Personal
information can do so by contacting their local Human Resources Representative.
American Standard will take reasonable precautions to protect Personal
information in its possession from loss, misuse and unauthorized access,
disclosure, alteration and destruction. American Standard protects data in many
ways. Physical security is designed to prevent unauthorized access to database
equipment and hard copies of sensitive Personal information. Electronic security
measures continuously monitor access to our servers and provide protection from
hacking or other unauthorized access from remote locations. This protection
includes the use of firewalls, restricted access and encryption technology.
American Standard limits access to Personal information and data to those
persons in American Standard's organization, or as agents of American Standard,
that have a specific business purpose for maintaining and processing such
Personal information and data. Individuals who have been granted access to
Personal information are aware of their responsibilities to protect the
security, confidentiality and integrity of that information and have been
provided training and instruction on how to do so.
American Standard will conduct compliance audits of its relevant privacy
practices to verify adherence to this Policy and the US Department of Commerce
Safe Harbor Principles. Any employee that American Standard determines is in
violation of this Policy will be subject to disciplinary action up to and
including termination of employment.
VI. DISPUTE RESOLUTION
Any questions or concerns regarding the use or disclosure of Personal
information should be directed to the American Standard's General Counsel at the
address given below. American Standard will investigate and attempt to resolve
complaints and disputes regarding use and disclosure of Personal information in
accordance with the principles contained in this Policy. For complaints that
cannot be resolved between American Standard and the complainant, American
Standard has agreed to participate in the dispute resolution procedures of the
panel established by the European data protection authorities to resolve
disputes pursuant to the Safe Harbor Principles.
VII. INTERNET PRIVACY
American Standard sees the Internet, intranets and the use of other technologies
as valuable tools for communicating and interacting with consumers, employees,
vendors, business partners and others. American Standard recognizes the
importance of maintaining the privacy of Personal information collected through
websites that it operates. American Standard's sole purpose for operating its
websites is to provide information concerning products and services to the
public. In general, visitors can reach American Standard on the Web without
revealing any Personal information. Visitors on the Web may elect to voluntarily
provide Personal information via American Standard websites but are not required
to do so. American Standard collects information from visitors to the websites
who voluntarily provide Personal information by filling out and submitting
online questionnaires concerning feedback on the website, requesting information
on products or services, or seeking employment. The Personal information
voluntarily provided by website users is contact information limited to the
user's name, home and/or business address, phone numbers and email address.
American Standard collects this information so it may answer questions and
forward requested information. American Standard does not sell or share this
information with non-agent third parties.
American Standard may also collect anonymous information concerning website
users through the use of "cookies" in order to provide better customer service.
"Cookies" are small files that websites place on users' computers to identify
the user and enhance the website experience. None of this information is
reviewed at an individual level. Visitors may set their browsers to provide
notice before they receive a cookie, giving the opportunity to decide whether to
accept the cookie. Visitors can also set their browsers to turn off cookies. If
visitors do so, however, some areas of American Standard websites may not
Standard uses one or more companies to place advertisements for our products and
services and those of third parties on our Site and third-party sites.
Cookies and other technologies such
as Web beacons or tags are used to measure the effectiveness of our ads and to
determine the display of content and advertising to you based on your interests
both on our site, as well as on third-party sites where you may visit.
To support this interest based
advertising solution, we, and companies who we have contracted with, may use
anonymous information about your visits to our and other Web sites. The
information collected and used by this process is always anonymous, and does not
enable any third-party to identify you individually.
is our hope that you find the display of advertising to you based on your
anonymous interests valuable, if you would prefer not to participate in the
services offered through these solutions, you can always opt-out of this
activity by visiting the Network Advertising Initiative (NAI) website by
Few, if any, of American Standard's websites are directed toward children.
Nevertheless, American Standard is committed to complying with applicable laws
and requirements, such as the United States' Children's Online Privacy
Protection Act ("COPPA"). American Standard website users have the option to
request that American Standard not use information previously provided, correct
information previously provided, or remove information previously provided to
American Standard. Those that would like to correct or suppress information they
have provided to American Standard should forward such inquiries to:
AS America, Inc. Privacy Inquiries
One Centennial Avenue
Piscataway, New Jersey08855-6820
Attention: Maria Chiclana, Senior Vice President and General Counsel
The inquiries should include the individual's name, address, and other relevant
contact information (phone number, email address). American Standard will use
all reasonable efforts to honor such requests as quickly as possible.
American Standard websites may contain links to other "non-American Standard"
websites. American Standard assumes no responsibility for the content or the
privacy policies and practices on those websites. American Standard encourages
all users to read the privacy statements of those sites; their privacy practices
may differ from those of American Standard.
VIII. ONLINE STORE TERMS & CONDITIONS
Terms & Conditions
SHIPPING & FREIGHT
In-stock merchandise is generally shipped within 24-72 hours of order
confirmation and could take up to 7-10 business days for product to arrive
depending upon delivery location and method. We will only ship to US locations.
Freight terms: FOB Origin, Pre-paid Third Party.
Prices are stated in U.S. dollars and are subject to change without notice.
All American Standard Online Store orders require credit card payment by Visa™,
MasterCard™, American Express™, Diner's Club™, Discover™, Enroute™, or JCB™.
Cash, check, or C.O.D. requests will not be accepted.
Applicable state and local taxes are added to the price of your order if
required under your state tax rules for Internet commerce
Item must be returned within 7 days of receiving your product. Item must be in
new, unused and saleable condition and have packing slip. You must have prior
authorization from American Standard before returning your item. There is no
restocking fee. Return shipping to be paid by customer. Incorrectly shipped
items must be claimed within 7 days of receiving your product in order to ensure
Items returned without authorization will be disposed of without credit being
issued or freight being reimbursed. To obtain authorization call (800) 488-8049
LOSSES, DAMAGES & MISSINGS PARTS
Damaged or missing parts must be claimed within 7 days of receiving your product
in order to ensure proper credit. Report your claim for lost items within 15
days from the order date in order to ensure proper credit. Please call (800) 488-8049 to report your claims.
For American Standard Warranty information, please
VIII. MOBILE APPLICATION PRIVACY
AS America, Inc., d/b/a American Standard Brands ("American Standard") is
utilizing mobile communications technology as another valuable tool to
communicate with consumers, employees, vendors, business partners, and others.
Our mobile application includes the opportunity for users to voluntarily provide
personal information. We understand the sensitivity of this and because of our
the privacy practices of the Company and describes the information we collect
about you during your use of the American Standard Mobile Application.
It is important to remember that by using the Application, you agree to the
on a regular basis as it may change, at any time in the Company's sole
discretion, in order to allow us to take advantage of any technological advances
or for business purposes or legal reasons.
(1). INFORMATION THAT WE MAY COLLECT
We collect your information in different areas of the Application. The exact
information collected varies depending on how the Application is used by you.
For example, as a registered user, you consent to the tracking and storage of
any data transmitted through the Application, including, without limitation,
name, email address, zip code and other location information, mobile number,
search results, shopping lists or any other personal data, by the Company in the
Company's database and the Company's use of your personal data for its internal
and marketing purposes. Further, if you use the Application as an unregistered
user, your mobile number may be stored in text file data logs, but will not be
linked in any way to your product or service searches and will not be used by
the Company to send text messages or for any other purpose. Note that any
personal information (whether in connection with a registered or unregistered
user), which was lawfully obtained by the Company from a third party having
rights to distribute such personal data (through your prior consent, or
otherwise), prior to and/or independent of any data submitted through the
Application by you or a third party, may be used by the Company for any reason,
including, without limitation, the sending of text messages.
In the course of using the Application, we may also automatically track certain
information about you. This information may include the URL that you just came
from (whether this URL is on the Application or not), which URL you go to next
(whether this URL is on the Application or not), what browser you are using, and
your Internet Protocol (IP) address. Many sites automatically collect this
information. We do not collect or use this information to create a profile about
you, except in certain limited cases for registered users. We may also decide to
information which is targeted to your interests. Cookies are stored on your hard
drive, not on the Application. Most cookies are "session cookies," meaning that
they are automatically deleted at the end of a session. Mobile applications may
also contain profile information, which are similar to cookies in their ability
to track user behavior.
Mobile device identification information. When you connect to the Service on
your internet-enabled mobile device, if your service provider uniquely
identifies the device, American Standard will receive this information. American
Standard may use your unique mobile device identification information to
communicate product information and other information. Certain American Standard
services may require our collection from you of the phone number for your
device. We may associate that phone number to the mobile device identification
information and to other information we have collected from and about you;
however we will not use that number for telemarketing.
Mobile device physical location. Some mobile phone service providers are
required to operate a system that will pinpoint the physical location of devices
that use their service. Depending on the provider, American Standard may
automatically receive this information. In most cases users will consent to
being located either as part of the application installation or during the
location look-up process. In all cases these rules are determined by carrier and